Terms and Conditions
The “www.bluereign.london” website is owned and operated by Blue & Co Ltd. trading as “Blue Reign”. Blue & Co Ltd. is registered in England with company registration number 09249288.
The Blue Reign site has been created to facilitate the online orders of Blue Reign products by individual consumers and corporations for private use only. Purchasing products via this website for resale or distribution is strictly prohibited. Blue Reign reserves the right to change, withdraw, or suspend access to the site (in whole or part, permanently or temporarily), without notice and with no liability to you.
When using and accessing the Blue Reign site you agree to provide information that is true to the best of your knowledge and not misleading in anyway. Should you need to update your information, please contact [email protected].
All property, material, including but not limited to drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks are the exclusive property of Blue Reign and/or the credited affiliates. Users of the site (and anyone accessing the site) both legal or natural do not have the permission to reproduce, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the bluereign.co website by any means or process. This is strictly forbidden. Should references be made to Blue Reign via personal or non-commercial site, all copyright and other propriety notices shall remain with Blue Reign.
The Blue Reign trademark and logo as well as the domain name are the exclusive property of Blue Reign. All reproduction, distribution, transmissions, modification or use are strictly forbidden.
These Terms do not affect your statutory rights. If you require more information regarding your consumer rights please contact your National Citizens’ Information Office.
Changes to the Terms
In order to keep up to date with current legislation, Blue Reign may occasionally revise and amend the contents of these Terms of Sale. Customers are advised to check these terms intermittently to ensure that they are fully aware of any changes.
Age of consent
If you are under the age of 18, please obtain consent from your parent or guardian before providing us with any personal information or purchasing any of the Blue Reign products.
Whilst this site has been optimised for mobile and tablet, the Blue Reign site experience may vary according to the device used.
Blue Reign has taken great care to ensure that product images are displayed as close to the true product as possible. And whilst all products sold through the website should correspond with their description and visual depiction, please note that improvements in production methods and perhaps the display properties of the screen used to view the site may mean that the colours, fabrics and designs of the products displayed may differ in appearance in minor respects on receipt of the items.
Product and prices are all subject to availability. If the items you have ordered are not in stock Blue Reign will contact you as soon as possible to discuss alternative solutions. If we cannot fulfil your order for any reason, you will be contacted via telephone or email. If you do not want to order an available alternative, you have the right to cancel your order and a refund will be issued within a period that will be advised to you directly. Please note that due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Blue Reign shall not be liable for the unavailability of products or erroneous data.
Payment and currency
The Blue Reign site only displays and processes currency and prices in GBP (£) sterling. The site accepts payments from all major credit cards including VISA, VISA Electron, Master Card, American Express and Discover
Offer and acceptance
All orders are subject to written acceptance by Blue Reign. In order for Blue Reign to process your order and produce the garments you have requested, we must receive payment in full. Once your payment has been cleared and received by us, we will confirm that your order has been accepted via email. The acceptance of your order brings in to existence a legally binding contract between us, and the production of your items can begin. Your credit card will be charged at the time of order. You will be informed by email when the items are ready for dispatch.
All Blue Reign garments are sewn to order in the London studio. Please allow up to approximately 21 days for production time. Once your item has been shipped, you will receive a confirmation email with tracking details. Please note, that whilst Blue Reign use a signed for postal carrier, we cannot guarantee delivery dates and are not responsible for any lost or damaged packages. We take many steps to ensure the safe arrival of your items.
Customs and import duties may be levied by the receiving country and are therefore the customer’s responsibility. Items will not be marked as “gift” and the value of the shipment will not be reduced. This is illegal.
Cancellations by us
We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not have sufficient shipping address details. Any orders addressed to a PO Box will not be processed. Products will only be delivered to the address given at the time of ordering; or
- one or more of the goods you ordered was listed at an incorrect price due to a typo-graphical error or an error in the pricing information
If we do cancel your contract we will notify you by e-mail and will re-credit your credit card account any sum deducted as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.
Refunds and exchanges
We want you to enjoy the Blue Reign experience, and we also understand that sometimes there may be a need to return an item. As all items are made-to-order specifically for you, we do not accept cancellations, and we do not offer refunds (unless a faulty item is concerned), but we do offer store credit and exchanges. Blue Reign is not obliged to allow cancellation of any made to measure orders nor is it obliged to give a refund or exchange on any made to measure product unless a faulty item is concerned.
If you are not completely satisfied with any of the items you have purchased, we will happily offer you either of the two return options within 30 days of receipt, provided the items are unworn and in perfect condition.
Due to health and hygiene regulations, Blue Reign is unable to accept returns on any brief. All other items may be eligible for store credit or exchange, so long as they are in perfect condition (unworn, unwashed, unaltered and free from animal hair) with all labels attached. We reserve the right to refuse returns on items that do not meet the hygiene, health or returns standards.
Store credit is issued as a digital gift card equal to the amount originally paid for an item (less delivery costs). Digital credit can be used straight away and can be used toward any item/s in the shop. Store credit does not expire.
If you are happy with your product, but you'd like to try a different size, then an exchange is the best option. Follow the return process detailed in the return policy above and note the new size you'd like on your Return Form. If your return item meets acceptable standards, we will send you a replacement article with free shipping.
If you believe your goods are faulty in any way please contact us as soon as possible via email [email protected]. Please note that we will not make refunds to a third party. And we cannot action any returns that fail to reach the studio due to postal issues.
These terms do not affect your statutory rights.
Events beyond our control
Your submission of an order represents an offer to purchase Blue Reign products. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. Your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched to you.
Governing Law and Jurisdiction
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
These Conditions contain the entire agreement between you (the customer) and us (Blue Reign) relating to the terms and conditions of sale. This agreement supersedes any previous covenants, arrangements, undertakings, representations or proposals, written or oral, between you and us in relation to such matters. You confirm that you have read these conditions and, you fully understand them. These conditions are the only terms that govern this transactional relationship.