Returns policy

We want our customers to be happy with their products, if for any reason you are not, you have 14 working days upon receipt of your order to email us with a request for a refund or exchange.

Email us at with:
  • your full name
  • order no.
  • reason for refund or exchange
  • for exchanges please include the new size
Your items need to be:
  • new
  • unused
  • unworn
  • free from makeup
  • free from soiling
  • in the original condition - labels and tags still attached
  • in the original packaging
Due to health/hygiene regulations, and given the nature of lingerie being worn so close to the body, we are unable to accept returns on worn underwear.

Please return all parcels to the address below:

Blue Reign (RTN)
Studio C1, First Floor Main Yard Studios
9 Lyon Road
SW19 2RL

Please be aware that any return cost is the responsibility of the customer. We advise that you insure your returns to ensure they are not lost in transit. We cannot be responsible for losses.

For international orders - Please ensure that the parcel you're returning is very clearly marked as a Return to avoid any additional customs fees. If the parcel is not marked as a Return any additional customs fees will be deducted from your refund.

Damaged, soiled or worn products will not be considered for a refund.